Is the statement cycle for eStatements the same as it is for paper statements?
Yes, your statement will continue to run as usual. Members who choose eStatements eliminate the regular waiting period associated with postal delivery.

How do I sign up for eStatements?
It takes just a few minutes to complete the simple online registration form and accept the user agreement. We will send an e-mail message confirming your registration.

If I sign up for eStatements, will I continue to receive a statement copy via U.S. mail?
No. You will not receive a mailed paper statement unless you cancel your registration for eStatements.

Where can I go to see my cleared checks?
Images of the front and back of all your cleared checks can be viewed via your Online Banking account.

Will I be notified when my eStatement is available?
Yes, when your statement is ready, you will receive an e-mail message at the address you specified when you registered.

Can I have my eStatement e-mail notification sent to more than one e-mail address?
No, we can only send your eStatement notification to one e-mail address.

How do I notify Fitchburg MEFCU of a new e-mail address?
From the eStatements sign-on screen, click the “Maintain Your Account” link. Enter your member number, password and new e-mail address, then click “Enter.” If you receive eStatements for more than one account, each account needs to be updated individually.

How do I receive my eStatement?
You will receive an e-mail notifying you that your statement is ready. The e-mail will contain a hyperlink to the eStatements sign on screen. You can also access the sign-on screen from our web site. There is a log in button on our home page and on the eStatements page.

Will my eStatement be available online if for some reason I did not receive my e-mail notification?
If your e-mail notification was undeliverable, your current statement will still be available online. Simply access the eStatements sign on screen from this Web site, using the log in button on the home page or on the eStatements page.

If you do not provide an updated e-mail address before the next statement cycle, your account(s) will automatically be converted back to a paper, mailed statement.

Do I need software to view my eStatement online?
You will need Adobe Acrobat Reader to view your eStatement. If you do not have Acrobat Reader, you can download it once you have logged into your eStatement account.

How do I print my eStatement?
By using the Adobe Acrobat Reader toolbar, press the printer icon. You can either print the entire statement or just a particular page.

How do I save my eStatement?
Using the Adobe Acrobat Reader toolbar, press the diskette icon.

How many months of statements are available via eStatements?
Your statement will become available on the eStatement site incrementally each month after you enroll for the service. Statements will be available for three months. If you wish to retain them longer, you should save them sometime during the three months.

Is my eStatement secure and safe?
Yes, the eStatements system uses state-of-the-art, Secure Socket Layer (SSL) encryption technology to protect the transmission of data. SSL allows software to communicate with Web servers in a secure, encrypted manner. All user sessions employ a 128-bit global unique identifier (GUID). Your eStatement files are not generated (and therefore do not exist on the Web server) until you log in with a legitimate member number and password. eStatements, when downloaded for viewing, are temporarily stored at a randomly generated Uniform Resource Locator (URL) address on the eStatements server. These files are automatically removed from the server within 30 minutes. The eStatements server resides behind firewalls, which block unwanted access.

What should I use for a password?
Your password must be at least six characters in length. For security reasons, we recommend that you choose a unique password. Mix letters with numbers and special characters to make it difficult for someone to guess. This password is for eStatements only and will not affect your passwords for OnlineBanking, ME Touch-Tone Teller service, or your ATM/debit card.

How do I change my password?
From the eStatement sign-on screen, click the “Maintain Your Account” link. Enter your member number and current password, enter your new password twice, then click “Enter.” If you receive eStatements for more than one account, each account needs to be updated individually.

What if I forgot my password?
From the eStatement sign-on screen, click the “forgot password” link. Enter your member number and current eStatement e-mail address and click “Enter.” You will receive your password via e-mail. Note: if you have entered an incorrect password, after five invalid log-on attempts your eStatement account will be locked for security reasons. If this occurs, contact Member Services at (978) 342-1827 or send an e-mail. We will restore access to the system. Requests received by noon will be processed by the end of the business day. Requests received after noon will be processed on the next business day.

What if I want to cancel eStatements?
You can switch back to the paper version of your statement at any time. To cancel eStatements, simply click the “Maintain Your Account” link from the eStatement sign-on screen. Enter your member number, password, then click the link designated “to un-register from the eStatement service.” You may cancel eStatements by calling Member Services at (978) 342-1827 or you may send an e-mail. You will begin receiving paper statements via U.S. mail starting with your next statement cycle.

This is Your Credit Union
At Fitchburg ME, our mission is to meet the financial needs of our members. For more information about our products or services, please use our information request form or give us a call at (978) 342-1827.